EMBRATUR NORMATIVE RULING NO. 161/95
- In the event of cancellation, the amount deposited to confirm the reservation will not be refunded in cash, but rather issued as credit for a future stay.
- Any pending credit must be used within 30 (thirty) days from the date of the reservation cancellation. If the rate for the chosen date differs (high season or packages), the difference must be paid.
- In the event of early departure from any reservation, whether part of a package or not, the full amount of the reservation will be charged.
- The guest may be replaced by another person, under the same conditions and on the same date.
CANCELLATION AFTER CHECK-IN
Canceling the stay after check-in has been completed, as well as early departure — whether due to a change in weather or any other reason — "WILL NOT ENTITLE THE GUEST TO ANY TYPE OF REFUND."
- Failure to arrive without prior written notice on the scheduled arrival date will be considered a "NO-SHOW" (cancellation without prior notice). The room will remain available for 24 hours.
- After this period, the reservation will be canceled (with 100% retention of the amount paid), and the room will be made available to other interested guests. THERE WILL BE NO REFUND OF THE AMOUNT PAID.
- Should it be necessary to cancel the reservation or change the stay dates, the client must notify the Hotel in writing.